Good to know
When can I pick up forgotten things?
We collect everything that is found in the studio in our "find box". Our studio is always open 30 minutes before the start of a class - just check the timetable and drop by. However, we would like to point out once again that we are not responsible for your belongings in the locker room or anywhere else in the studio!
Can I bring my dog along?
We love dogs! But unfortunately we can't let them in the studio. So please leave them at home, even if you're just here for a short Red Light Session. Thank you for your understanding!
Can I apply as a teacher?
Of course, we always appreciate your interest in our team! Just submit a quick application via the teacher form on our Careers page, in which you prove your education, including a certificate and your professional liability insurance. Feel free to tell us what you specialize in and what your passion for teaching is. We carefully review every application and are happy to get in touch if we're interested!
I am pregnant - Can I come to Yoga or Pilates?
We encourage you to check with your doctor before you want to take part in our regular classes. We also offer special courses for pregnant women, led by experienced teachers and focused on meeting the needs of expectant mothers.
Are you at Classpass?
Yes, you can find all our studios at ClassPass. We're looking forward to seeing you!
First Visit FAQ
How do I know in which language the class is being taught?
All classes are marked with DE (German) or EN (English) or DE/EN (both) as a mix class. In the event of spontaneous substitution, there may be changes or mixed forms of the two languages.
When do I have to be in the studio at the latest?
Our request: be a yogi, be on time! Be in the studio around 15 minutes before the class starts. Then we all have enough time to check in and can start on time. Of course, something can always get in the way along the way, but an entire class and teacher can't wait for you. And since there are no other employees on site in most cases, the door is closed 5 minutes before the start of the class and your place may be given to waiting people. If you don't get there on time, your credit expires.
Do I have to bring my own mat to the studio?
We have everything you need in the studios. After each class, the mats are cleaned. Would you rather bring your own mat? That's no problem at all, of course! Let's meet on the mat!
Do you have a cloakroom/shower?
In all studios, we have a cloakroom with small lockers for your valuables and two “All Genders” & “Females Only” changing rooms. We have toilets, of course, but no showers. In Friedrichshain, we have “Refreshment Rooms” where you can freshen up after your session!
I don't have any or hardly any yoga experience. Which classes can I attend?
We are delighted that you would like to practice with us. In principle, you can start right away, but please BE SURE to let the teachers know in advance that you are a beginner. The teacher can then offer variations and give you specific instructions. Power Vinyasa classes shouldn't be your first choice though.
How can I participate at online classes ?
How can I book my first course?
Cancellations FAQ
Can I cancel a booking?
I've canceled a purchased class, what now?
If you cancel a class, you'll be credited with a HALE.NOW credit. You can use this to book another class. The money will not be returned!
What happens if I miss a course without cancellation?
If you miss a course without timely cancellation (12 hours in advance), the credit for that course will not be refunded.
Will I get a refund, if I cancel a workshop or a retreat?
The refund policy for workshops and retreats varies depending on the cancellation date. Cancellations up to a certain period before the event are usually refundable against a voucher value. Cancellation 24 hours after this period may exclude a refund. You can always find the cancellation conditions for retreats on the respective retreat page.
What happens when a workshop or retreat is canceled by Hale.Now?
In the event of a cancellation by HALE.NOW, the full participation fee will be refunded or credited as credit for future bookings upon request. An alternative date would then be checked as soon as possible.
Membership FAQ
Can I book classes in all Hale.Now studios with my membership?
Of course, you can use your credits for all our classes in all studios.
Can I pause my membership?
Yes, you are welcome to send us an email to contact@hale-now.com Write and let us know if you would like to take a break for the following month. Please note that this automatically extends your duration by another month and a passive month must be followed by an active one. It is not possible to take a break for two consecutive months.
How can I terminate my membership?
The cancellation can be made in text form or in writing. You have three options to submit your cancellation to us:
1. Through the HALE.NOW app or via your profile on the HALE.NOW website
2. Through customer service (website contact form, email to contact@hale-now.com)
3. In writing to Hale.Now Studios GmbH, Oderstr. 24, 10247 Berlin
Important: Please ensure that you receive confirmation of receipt and cancellation.
What if I can't attend the booked class?
As a member, please note that you comply with the 12-hour cancellation period. If you cancel your booking in the cancellation window above, you'll get your credits back. If your booking is less than 12 hours, your credits will expire.
Credit FAQ
What is a Credit?
We work with credits for our bookings. With one credit, you can book an online class, Pilates, Barre, Yoga & Sound classes with 2 credits, and Aerial and Pilates Reformer & Chair classes with 3 credits.
Can I use my credits in allen HALE.NOW Studios einsetzen?
Yes, we want to offer you a high degree of flexibility and that's why you always have the choice of all HALE.NOW studios.
Can tickets/credits also be purchased in the studio?
Yes, all our credit packages can also be purchased in the studios. The best way to pay is by card or cash.
How can I book my first lesson?
How do I know which language is used in the course?
The course description says either “DE” or “EN.” For example: Yin Yoga DE takes place in German. Yin Yoga EN is held in English. If DE/EN is specified in the description, the teacher can speak two languages.
By when do I have to cancel a course?
We have a cancellation period of 12 hours before class starts. If you have a HALE.NOW Credit Package, you can easily arrange this via your customer account. Your credit is then automatically credited back to your account.
Unfortunately, refunds are no longer possible within 12 hours.
How do I know in advance how many credits a class costs?
In each class description, you can see how many credits that class is valid for. It is indicated as “1 credit,” “2 credits,” or “3 credits.”
Do you sell vouchers?
Do you offer a membership?
What does ”guest bookings“ mean?
How far in advance can I a book a class?
Voucher FAQ
Do you sell vouchers?
How long is the voucher tenable?
The gift certificate is valid for 2 years. This period begins on the date the gift certificate is mailed.
How Can the voucher be redeemed?
The voucher can only be redeemed using the link provided. Click on this link, and you'll be automatically redirected.
How fast will I receive the voucher?
Can I get the voucher as a print version too?
Yes, you can download and print out the vouchers directly as a PDF document.
